Refund Policy

Last updated: October 20, 2026

This policy covers what you pay for Flunnel (the “App”), made and run by OMNIX COMMERCE PTE. LTD. (“Omnix”), a company registered in Singapore. It sits beside our Terms of Service (https://flunnel.ai/terms) and our Privacy Policy (https://flunnel.ai/privacy-policy).

1. How charges work

  • Every charge goes through Shopify. It appears on your Shopify bill, in US dollars, and taxes may apply. Shopify shows you each plan and each credit pack on its own page first, and nothing is charged until you approve it there.

  • Plans renew every 30 days. Credit packs are one-time charges.

  • Past charges are in your Shopify admin under Settings, Billing.

  • There is no free trial. The Free plan costs nothing and has no time limit.

2. Changing or cancelling your plan

You change plans yourself on Plans & pricing in the App, at any time. You never need to contact us.

  • Upgrade: it starts at once. Shopify charges the difference for the days left in your current 30-day cycle.

  • Downgrade to a lower paid plan: it starts on your next billing date. You keep your current plan until then and pay nothing extra now.

  • Switch to Free (cancel): your paid subscription is cancelled at once and your store moves to the Free plan that day. You are not charged again. There is no automatic refund or credit for the days left in the cycle you paid for. Your AI credits left stay until your next billing date, and purchased credits stay.

  • Uninstall: Shopify stops future charges. A charge Shopify had already placed on your next bill stays there; see section 3 if you want it back. If you install the App again before the 30 days you paid for end, your plan comes back for the rest of those days.

On any change, nothing is locked or deleted: your pages, funnels, offers and deals keep running.

3. What you can get back

  • A charge made in error. If you were charged twice, or charged for something you did not approve, write to us and we refund it through Shopify.

  • Credit packs. Purchased credits never expire, and credit packs are not refundable. If a pack you paid for never reached your balance, write to us and we add the credits or refund the charge.

  • Other requests. We look at every other request and answer each one, but a refund is not guaranteed.

4. How to ask

Write to hello@flunnel.ai with:

  • your store’s address (your-store.myshopify.com);

  • the charge: its date, its amount and what it was for, as your Shopify bill shows it;

  • what went wrong.

We answer within one business day (Monday to Friday, 9:00 to 18:00, GMT+7). A refund we grant is issued through Shopify, the way you were charged, and appears on your Shopify bill. Shopify does not tell you when a refund is made, so we write to you when it is done. Shopify lets us refund charges up to 12 months old.

5. Contact

OMNIX COMMERCE PTE. LTD.
68 Circular Road, #02-01, Singapore 049422
UEN 202613421M
Email: hello@flunnel.ai
Website: https://flunnel.ai