Flunnel Support

Write to us

Email hello@flunnel.ai. One address for help with the App, billing, your data and rights claims.

We answer Monday to Friday, 9:00 to 18:00 (GMT+7), within one business day.

You can also reach us from the App: the foot of Home links the help center and email support.

What to put in your message

So we can help on the first reply, please include:

  • your store’s address (your-store.myshopify.com);

  • the screen you were on, for example Pages, Bundles, Post-purchase or Plans & pricing;

  • the name of the page, deal, offer or funnel;

  • what you did, step by step, what you expected, and what happened instead;

  • a screenshot or a short screen recording, and the exact words of any error;

  • for a billing question, the charge’s date and amount as your Shopify bill shows it.

Never send us a password, a card number, or your customers’ names, emails or addresses. We do not need them, and Shopify signs you into the App, so there is no Flunnel password.

Guides

The guides are in our help center, https://help.flunnel.ai. They describe the App as it is built, with the names on screen.

  • Quickstart: a new store to its first live page, deal and offer after payment, in about 15 minutes.

  • Pages: page types, templates, the editor and publishing.

  • Bundles: quantity breaks, gifts, add-ons and taking a deal live. A store can have 20 live deals at once.

  • Post-purchase: offers after payment.

  • Sales Funnels: joining pages, a deal and an offer into one funnel, and reading its report.

  • Kits & transfer: moving pages, deals, offers and product files between stores.

  • Settings: the one-time store setup.

  • Integrations: the tools Flunnel connects to and what each one feeds.

  • Launch checklist: taking a real store live.

  • Troubleshooting: when something does not look right.

Before you uninstall

Uninstalling does not take Flunnel out of your theme. First open Settings, Danger zone, and click Remove from theme. When the row no longer says it is removing, uninstall the App from the Shopify admin. About 48 hours after an uninstall, Shopify asks us to erase your store’s data, and we do.

Billing and refunds

Every charge goes through Shopify and appears on your Shopify bill. You change or cancel your plan yourself on Plans & pricing. What you can get back, and how: our Refund Policy https://flunnel.ai/refund-policy.

Your data and privacy

To ask what data we hold about your store, or to have it corrected or deleted, write to hello@flunnel.ai. If a customer of yours asks about their data, they should ask you, as the store; we help you answer. How we handle data: our Privacy Policy, https://flunnel.ai/privacy-policy.

If your data appears in a post on the Flunnel Roadmap, write to hello@flunnel.ai and we will remove it.

Report content or a rights claim

A store can report another store’s comment on the Roadmap with the Report button under it.

For a rights claim, or to report for someone who is not a Flunnel store, write to hello@flunnel.ai with:

  • a link to the post or a clear description of it;

  • the work or right concerned;

  • why the post is unlawful or breaks our Terms;

  • your name and email;

  • a statement that the report is accurate and made in good faith.

We confirm receipt, act promptly, and tell you what we decided. If we remove a post after such a report, we tell its writer, who can answer through the same address. The rules are in our Terms of Service, https://flunnel.ai/terms.

Who we are

Flunnel is made and run by OMNIX COMMERCE PTE. LTD. (“Omnix”), a company registered in Singapore. Omnix, not Shopify, is responsible for Flunnel, and Shopify gives no support for installing or using it: please write to us.

OMNIX COMMERCE PTE. LTD.
68 Circular Road, #02-01, Singapore 049422
UEN 202613421M
Email: hello@flunnel.ai
Website: https://flunnel.ai