FAQ and Troubleshooting

In short: Quick answers to common questions, plus fixes for the most frequent issues. Use your browser's find to jump to a question.

Getting started

Do I need to install anything?

Flunnel is a Shopify app. Install it from the Shopify App Store and it runs inside your Shopify admin. There is nothing else to download.

Which AI providers can I use?

You don't need your own API key — Flunnel's AI is built in, powered by models from Anthropic (Claude), OpenAI, and Google. Each generation simply uses the AI credits included in your plan.

Do I have to connect Klaviyo?

Only for email. Sign-ups from your pages and the email pop-up, and the seven email flows, need Klaviyo. A page can still be published without it. Connect it from Integrations in one click: you approve Flunnel in Klaviyo, and there is no key to paste. See Email Flows.

How much does Flunnel cost?

Free ($0 — 30 AI credits/month, 1 published page) · Starter ($29/mo — 250 credits, 10 published pages) · Growth ($79/mo — 750 credits, 50 pages, A/B testing) · Scale ($149/mo — 2,000 credits, unlimited pages) · Enterprise (from $299/mo, contact sales). Paid plans can buy one-time credit top-ups. See the Plan page in the app for current details.

Building and generating

How long does generation take?

Usually more than thirty seconds. The exact time depends on how long the page is and how detailed your brief is.

Can I generate a page in another language?

Supported languages: English, Vietnamese, Spanish, French, German, and Portuguese.

Is there a limit on pages or re-rolls?

Plans cap concurrently published pages (Free 1 · Starter 10 · Growth 50 · Scale/Enterprise unlimited); drafts are unlimited. Re-rolls aren't counted — they spend credits: a full page generation is 5 credits, a single-section re-roll or field suggestion is 1. Credits reset each 30-day cycle (no rollover).

The page came out off-topic or aimed at the wrong person

This almost always traces back to the brief. Sharpen these fields and re-generate:

1. Persona and core pain. Make them specific.

2. Anchor phrase. Set the exact promise the page should lead with.

3. Raw facts. Add concrete details to write from.

Quick tip: Re-generate one section at a time instead of the whole page. It is faster and keeps the parts that already work.

Editing and publishing

Where does my published page live?

Publishing creates the page inside your Shopify online store, at the handle you approved when you set up the page. It goes live on your store domain.

Can I change the URL handle after publishing?

Yes. Open the page in the app, change the handle in the page settings, and Save — the live URL updates immediately (Shopify may normalise the slug, and the new handle must be free). The old URL is not redirected automatically, so update any ads pointing to it or create a URL redirect in Shopify admin (Online Store → Navigation → URL redirects).

Can I unpublish or delete a page?

Unpublish (from the page list or Edit screen) takes the page off your store completely — the Shopify page is removed and its URL stops working, but everything stays saved in the app and you can republish any time with the same handle. Delete removes it from the app as well. Always do both from the app, not from Shopify's Pages admin, so the app stays in sync.

Will re-rolling lose my manual edits?

Only if those sections are unlocked. Lock the sections you want to keep before you re-roll, and they are preserved exactly. If something is lost, version history can restore an earlier version. See Editing Your Page.

How long is version history kept?

Every save, publish, and restore adds a version — there's no cap on the number of versions. How far back you can browse depends on your plan: Starter shows the last 30 days, Growth and above the full history (Free doesn't include history). Older versions are never deleted, so upgrading reveals them again.

Emails and Klaviyo

Does Flunnel send the emails?

No. Flunnel builds seven email flows in your Klaviyo account, and Klaviyo sends the emails. Each flow starts on its own trigger, such as a sign-up, a cart left behind or a placed order. See Email Flows.

My emails are not sending

Check these in order:

1. Integrations shows Klaviyo as Connected. If the connection expired or Klaviyo refused it, click Reconnect and approve the same account.

2. On Email flows, the flow reads Live. A draft flow sends nothing: click Turn on.

3. The account checks in Integrations › Klaviyo pass: the Shopify integration, onsite tracking, the default sender and the sending domain.

4. A flow that reads Needs update keeps sending its previous emails until you click Update in Klaviyo.

Can I send SMS too?

Email only — the Klaviyo integration subscribes visitors to an email list. SMS lists aren't supported yet.

Team and security

Are my connections safe?

Yes. You connect Klaviyo through Klaviyo's own sign-in, so you never paste a key, and Flunnel keeps the connection encrypted. If you connect Google Analytics 4, its API secret is stored encrypted too: only its last four characters are ever shown, and Replace swaps it.

Can I stop teammates from changing settings?

Not within the app itself — Flunnel follows your Shopify staff permissions rather than adding its own roles. Any staff member who can open the app can use all of its features. Manage access in Shopify admin → Settings → Users and permissions.

Troubleshooting at a glance

Email us at hello@flunnel.ai, or use the contact form at flunnel.ai/contact-us.

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